Account and sign-in
Email verification, device linking, password reset, and signing in on interpreterx.online or the Chrome extension.
INTERPRETERX SUPPORT
How can we help?
Need help with your InterpreterX account, Chrome extension, subscription, or live transcription? Contact us and we’ll help you get back to interpreting.
Email support
What can we help with?
Chrome extension
Installing or reloading the side panel, tab audio capture, Start/Stop/Clear, and permissions for your call sites.
Transcription and minutes
Live captions, translation, session errors, minute balance questions, and usage after Stop.
Billing and subscriptions
Plans, trial minutes, upgrades, receipts, and account changes managed on interpreterx.online.
For faster assistance, include the email associated with your InterpreterX account and a short description of the problem. Never send passwords, payment details, authentication tokens, patient information, or transcript content.
Response time: We typically respond within 1–2 business days.
For privacy, data access, or account deletion requests, email support@interpreterx.online with the subject “Privacy Request”.